Question 1

Information We Collect

Accepted Answer

We may collect and process the following types of personal information:Contact Details: name, email address, phone number, billing and delivery addresses.Order Information: purchase history, payment details (processed securely through third-party providers), and delivery preferences.Technical Data: IP address, browser type, operating system, device information, and how you use our Site.Communications: any messages you send us via email, forms, or customer support.Photos and project information submitted: when requesting a free guide priceProperty details and measurements: supplied for surveys and quotationsSurvey booking and appointment informationRecords of quotations, orders and customer communicationsEasy DIY Doors does not directly store customers’ full payment-card details where payments are processed securely by an external payment provider.

Question 2

How We Use Your Information

Accepted Answer

We use your information for the following purposes:To process and deliver your orders.To manage your account and provide customer service.To improve our products, services, and website experience.To send marketing communications (only where you have consented).To comply with legal obligations and prevent fraud.Responding to enquiries and preparing free guide pricesArranging and carrying out professional measuring surveysPreparing quotations and processing made-to-measure ordersContacting customers about appointments, orders and deliveriesMaintaining accounting, payment and business recordsTo take steps requested by the customer before entering into a contractTo carry out a contract with the customerTo comply with legal and accounting obligationsFor legitimate business purposes where these do not override the customer’s rightsWith the customer’s consent where consent is required, including certain marketing and non-essential cookies

Question 3

Sharing Your Information

Accepted Answer

We do not sell your personal data. We may share it with:Service Providers: such as payment processors, delivery companies, and IT service providers.Wix and website-hosting providersPayment processorsManufacturers and suppliers involved in fulfilling an orderCouriers and delivery companiesEmail, IT and administrative service providersAccountants, professional advisers or legal authorities where requiredLegal Authorities: if required to comply with law, regulation, or legal process.Business Partners: in the event of a business transfer such as a merger or acquisition.Personal information is only shared where reasonably necessary for the stated purpose.

Question 4

Cookies & Tracking

Accepted Answer

We use cookies and similar technologies to:Improve website functionality.Analyse website performance and visitor behaviour.Personalise your experience.Essential cookies may be used to make the website workNon-essential cookies will only be used where the visitor has made the required choiceVisitors can accept or reject non-essential cookiesVisitors can change their cookie preferences where the website provides that optionYou can manage your cookie preferences through your browser settings.

Question 5

Data Retention

Accepted Answer

We only retain your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.Different types of personal information may be retained for different periods, depending on the nature of the information, why we collected it, and any legal or regulatory requirements that apply. This may include:
Enquiry and guide-price information – retained for as long as necessary to respond to your enquiry and manage any follow-up relating to your request.Survey and quotation records – retained for as long as necessary to provide our services, manage quotations and related enquiries, and meet any applicable legal or business requirements.Order, payment and accounting records – retained for the period required to comply with applicable legal, tax and accounting obligations.Customer-service communications – retained for as long as necessary to manage and resolve your enquiry, complaint or request and maintain appropriate records.Marketing information – retained until you withdraw your consent, where consent is the legal basis for processing, or until the information is no longer required for marketing purposes.
Once personal information is no longer required, we will securely delete it or anonymise it where appropriate.

Question 6

Your Rights

Accepted Answer

Under applicable data protection laws (including GDPR/UK GDPR), you may have the right to:Access the personal data we hold about you.Request correction or deletion of your data.Restrict or object to our processing of your data.Withdraw consent to marketing communications at any time.Request data portability.The right to request the deletion of personal information where applicable.To exercise your rights, please contact us using the details below. Customers can contact Easy DIY Doors to exercise their rights and that they may also raise a concern with the Information Commissioner’s Office if they are unhappy with how their information has been handled.

Question 7

Data Security

Accepted Answer

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.Access to personal information is limited to people and service providers who need it for legitimate business purposes.

Question 8

Third-Party Links

Accepted Answer

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Question 9

Changes to This Policy

Accepted Answer

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Question 10

Contact Us

Accepted Answer

If you have any questions about this Privacy Policy or how we handle your data, please contact us.Easy DIY Doors LtdEmail: sales@easydiydoors.co.uk